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Making a Great Save After a Service Mistake
Submitted by Josh Bernstein DDS on Mon, 10/19/2009 - 3:01pm
Last Valentines Day, my wife and I stayed at Hotel Vitale in San Francisco. There were a few minor customer service glitches, most notably a long wait for our car at valet parking. I wrote a nice note to the manager who very graciously invited us back for a complimentary room and dinner.
- Josh Bernstein DDS's blog
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