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Recent blog posts
- The Super Dentist
- Does the sizzle in your office match the steak? (Sorry Vegans!)
- Wow! This doesn't smell like a dental office at all!
- Video Glasses A Great Distraction For Nervous Dental Patients
- Breathe Right Strips for Patient Comfort
- Oral Sedation Dentistry Can Overcome Your Phobia
- The Dental Button--Comfort at the Press of a Button
- Why some patients are difficult to numb
- Making a Great Save After a Service Mistake
- Oraqix for Comfortable Hygiene Appointments
The beginning of comfort
After 20 years in practice, ALL good dental experiences start with a good conversation between you, the patient and the dental office staff, and the dentist. Too often patients underestimate how bad they really feel about what happened to them before. As a patient, the more you can spell out what you didn't like, or really what you are afraid of, that will give practices like these the opportunity to recommend an option to create an amazing experience for you.
After that the dentist can suggest an option to address your concerns. Then it's important to discuss how you feel about the option-if you feel good about it, then you are on your way to a relaxing dental visit, instead of a stress-filled one.
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Comfort and Marketing
As I always say in Marketing presentations, "Everything is Marketing".
Patient comfort and office image are patient gauges of the quality of our dentistry. I'm excited for the website as a resource for my team and my patients here is Everett WA. Thanks for a great vessel of information to continue to improve the level of service we provide for our patients.
With Appreciation,
Amy Norman DDS PS
Comfort and Marketing
Amy, You are so right. Marketing isn't any one thing--it's many little things, from the patient's first impression in an ad, to the way they're greeted on your web site and on the phone, to they way they're treated when they finally arrive in your office. It's running on time, having a clean bathroom, having brand new magazines, and having a team that understands outstanding service. It's a painless injection and a beautiful clinical result. It's all this and so much more.
—
Josh Bernstein, DDS
Founder and President, Dental Comfort Academy
Communication
Communication is so important in dentistry. This is why I recommend that dentists meet their patients in a non-threatening consultation room for a complete conversation before ever entering the operatory.