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The Language of Comfort
Submitted by Josh Bernstein DDS on Mon, 07/06/2009 - 10:13pm
There's an old expression: "It's not what you say, but how you say it." When it comes to making patients feel comfortable, I think it's both. Patients are acutely sensitive to what you say and how you say it. In dental school, we learned to use euphemisms to ease the patient's mind. We replaced "pain" with "discomfort," "bleeding" with "oozing," "drill" with "handpiece" etc.
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